Returning A Firearm

GENERAL RETURN GUIDELINES

Before making any return, contact Kimber Customer Service at (888) 243-4522 to obtain an RMA (Return Merchandise Authorization) number. All returns must be accompanied by an RMA number.

Does your gun have any aftermarket parts and/or modifications?
If so, please be aware that Kimber is required to restore your gun to factory specifications before performing any work to the gun. Please also note that this will be at your expense.

• Do not attempt to make a return without first obtaining an RMA number.
  Returns arriving without a legible RMA number on the carton will be refused.

Once an RMA number has been assigned to your return, please carefully review and follow the instructions below. Please note that in addition to these general guidelines, you and your shipment must comply with all applicable federal, state, and local laws and regulations.

PISTOL RETURNS

1. Remove all ammunition from the pistol and pistol case.
2. Pack your pistol in its original case and place within a plain cardboard carton. If original case is not available, please use another unlocked, padded container suitable to withstand rough handling. Use additional packing materials as needed.
3. Secure magazines and other loose parts under the foam to help prevent damage during shipment.
4. Write the supplied RMA number clearly on each side of your carton in large print.
5. Schedule a pickup through UPS or bring your pistol return to the customer counter at a UPS distribution center. Ship in accordance with all UPS policies and procedures.
6. Retain a copy of your serial number, RMA number and shipping receipt for future reference.
7. Address your return to: Product Services Department, One Lawton Street, Yonkers, New York, 10705.

CAUTIONS

• Do not attempt to return your pistol without first obtaining an RMA number. Pistols arriving without a legible RMA number on the carton will be refused.
• Do not place ammunition in the carton with your pistol return. Firearms and ammunition must be shipped separately.
• Do not disassemble your pistol prior to shipment.
• Do not risk damage to your pistol by leaving magazines or other loose parts unsecured in the return carton.
• Do not attempt to ship your pistol through the U.S. Postal Service or a UPS store. Do not leave your pistol at a UPS drop-box.
• Kimber assumes no responsibility for damaged goods resulting from improper shipping or insufficient packaging.

RIFLE RETURNS

1. Remove all ammunition from the rifle and rifle case prior to shipment.
2. Remove and retain any aftermarket accessories (example: scope rings, optics, slings, etc.)
3. Remove the bolt body prior to packing.
4. Wrap the bolt body and any loose parts separately to prevent damage during shipment.
5. Pack your rifle in its original case and place within a plain cardboard carton. If original case is not available, please use another unlocked, padded container suitable to withstand rough handling. Use additional packing materials as needed, taking special care to ensure adequate packing materials are placed around the muzzle to prevent it from breaking through the carton.
6. Write the supplied RMA number clearly on each side of your carton in large print.
7. Schedule a pick up through UPS or bring your rifle return to the customer counter at a UPS distribution center. Ship in accordance with all UPS policies and procedures.
8. Retain a copy of your serial number, RMA number and shipping receipt for future reference.
9. Address your return to: Product Services Department, One Lawton Street, Yonkers, New York, 10705.

CAUTIONS

• Do not attempt to return your rifle without first obtaining an RMA number. Rifles arriving without a legible RMA number on the carton will be refused.
• Do not place ammunition in the carton with your rifle return. Firearms and ammunition must be shipped separately.
• Do not disassemble your rifle (beyond removal of the bolt) prior to packing.
• Do not risk damage to your rifle by neglecting to secure the bolt or other loose parts.
• Do not attempt to ship your rifle through the U.S. Postal Service or a UPS store. Do not leave your rifle at a UPS drop-box.
• Kimber assumes no responsibility for damaged goods resulting from improper shipping or or insufficient packaging.

SIGHT, SLIDE, OR OTHER NON-FIREARM PRODUCT RETURNS:

Sight or slide (only) or other non-firearm product returns may be shipped through any carrier (subject to any such carrier’s applicable policies and procedures). Kimber recommends carriers with tracking capabilities.

Contact Kimber Customer Service at (888) 243-4522 to obtain an RMA number.